Building strong customer support | Google Cloud | The Apps Show

In this episode we get an inside look of how the Google Cloud team envisions customer support. The Apps Show team interviewed an especial guest: Dave Rensin, Director of Customer Operations for Google Cloud. Dave shares with us some of the lessons learned in his area of expertise and tells us why great customer service builds trust and “drives customer’s anxiety to zero.” To achieve that goal, there are some principles and techniques that any customer support may want to consider. Check out this episode to learn more.
via YouTube http://youtu.be/3YdMSyMyYgM